Community Resource Assistant
Spring Hill Chamber of Commerce TN
Non-Exempt Hourly
Position reports to: Communications Manager
JOB SUMMARY: The Community Resource Assistant will coordinate all aspects of the Welcome Center and assist Chamber staff in administrative tasks.
SUPERVISORY RESPONSIBILITIES:
None
DUTIES AND RESPONSIBILITIES:
- Main point of contact for incoming phone calls, emails, mail, and website inquiries.
- Greet incoming visitors in a welcoming fashion and with a positive attitude
- Capture visitor demographics daily for use in reporting
- Maintain all areas of brochure needs in Welcome Center
- Maintain knowledge of the chamber database and chamber-related information
- Remain knowledgeable about phone procedures
- Direct appointments within the building
- Manage incoming information requests to the organization and provide professional responses to questions regarding the region, attractions, visitor experiences, and events
- Fulfill/mail visitor guide requests
- Maintain a clean, neat, and safe work environment
- Maintain the point of sale system
- Maintain a stocked and merchandised retail floor, creating labels and ensuring no damaged items as needed
- Track supplies for Welcome Center gift shop (e.g., bags, tissue paper, ribbon, baskets, snacks, drinks, etc.)
- Assist with inventory count (quarterly and annual)
- Stage welcome center and decorate Welcome Center/entry for holidays
- Occasionally load, set up, and work Welcome Center information booth at local events
- Maintain relationships with tourism partners
- Promote www.experiencespringhill.com as an ongoing resource
- Provide support to all staff members
REQUIRED SKILLS AND ABILITIES:
- Comprehensive knowledge of local attractions and information
- Computer efficiency, demonstrated ability with the Google Office platform, spreadsheets, and CRM systems
- Excellent communication and organizational skills
- Ability to work well with the general public
- Ability to work well with staff and volunteers
- Ability to maintain a professional appearance and attitude
- Ability to multitask
- Ability to occasionally work on Saturdays
PREFERRED EDUCATION AND EXPERIENCE:
- High School or GED equivalent.
- At least 2 years of customer service, hospitality experience and/or training preferred
PHYSICAL REQUIREMENTS:
- The employee is frequently required to sit. The employee is frequently required to stand; walk and reach with hands and arms.
- The employee must occasionally lift and/or move up to thirty-five (35) pounds.
Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.
TO APPLY:
Please send your cover letter and resume to Angela Hardison at ahardison@springhillchamber.com. No phone calls please.
